James L Heskett

eBook : James L. Heskett - De La Logistique Au Management Des Services

What Great Service Leaders Know And Do

Win From Within

The Value Profit Chain

Service Breakthroughs

The Well Path

The Culture Cycle: How To Shape The Unseen Force That Transforms Performance

Managing In The Service Economy

The Ownership Quotient

What Great Service Leaders Know And Do

The Service Profit Chain

The Culture Cycle: How To Shape The Unseen Force That Transforms Performance (Paperback)

Value Profit Chain