Heskett James L

Service Breakthroughs

The Value Profit Chain

eBook : James L. Heskett - De La Logistique Au Management Des Services

Win From Within

The Well Path

What Great Service Leaders Know And Do

The Service Profit Chain

Managing In The Service Economy

The Culture Cycle: How To Shape The Unseen Force That Transforms Performance (Paperback)

What Great Service Leaders Know And Do

Value Profit Chain

The Culture Cycle: How To Shape The Unseen Force That Transforms Performance

The Ownership Quotient