James Heskett

Win From Within

The Well Path

eBook : James L. Heskett - De La Logistique Au Management Des Services

The Value Profit Chain

Service Breakthroughs

What Great Service Leaders Know And Do

The Culture Cycle: How To Shape The Unseen Force That Transforms Performance (Paperback)

Value Profit Chain

Managing In The Service Economy

The Service Profit Chain

What Great Service Leaders Know And Do

The Culture Cycle: How To Shape The Unseen Force That Transforms Performance

The Ownership Quotient

Case Problems In Business Logistics