Wirtz Jochen

Automatisation Intelligente - Bienvenue Dans Le Monde De L'hyper-Automatisation

Pricing Services And Revenue Management

Managing People For Service Advantage

Designing Customer Service Processes

Positioning Services In Competitive Markets

Developing Service Products And Brands

Managing Customer Relationships And Building Loyalty

Service Quality And Productivity Management

Balancing Capacity And Demand In Service Operations

Building A World Class Service Organization

Crafting The Service Environment

Service Marketing Communications

Winning In Service Markets

Winning In Service Markets

Designing Complaint Handling And Service Recovery Strategies

Understanding Service Consumers

Services Marketing: People, Technology, Strategy (Ninth Edition)

Précommande : Marketing Des Services - Les Acteurs La Technologie La Stratégie

Essentials Of Services Marketing

Services Marketing: People, Technology, Strategy (Ninth Edition)

Intelligent Automation

Services Marketing: People, Technology, Strategy (Eighth Edition)

Service Marketing - People, Technology, Strategy

Services Marketing - People, Technology, Strategy

Marketing Des Services

Marketing Des Services

Marketing Des Services