Solomon Micah

Can Your Customer Service Do This?: Create An Anticipatory Customer Experience That Builds Loyalty Forever

High-Tech, High-Touch Customer Service

Exceptional Service, Exceptional Profit

Ignore Your Customers (And They'll Go Away)

The Heart Of Hospitality

Ignore Your Customers (And They'll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience

Ignore Your Customers (And They'll Go Away)

Exceptional Service, Exceptional Profit: The Secrets Of Building A Five-Star Customer Service Organization