Micah Solomon

Ignore Your Customers (And They'll Go Away)

The Heart Of Hospitality

Can Your Customer Service Do This?: Create An Anticipatory Customer Experience That Builds Loyalty Forever

Exceptional Service, Exceptional Profit

High-Tech, High-Touch Customer Service

Exceptional Service, Exceptional Profit: The Secrets Of Building A Five-Star Customer Service Organization

Ignore Your Customers (And They'll Go Away)