Hernon, Peter

The Great Rescue

Statistics (Rev)

Outcomes Assessment In Higher Education

Statistics

Service Quality In Academic Libraries

Records Management And The Library

Service Quality In Academic Libraries

Federal Information Policies In The 1980's

Improving The Quality Of Library Services For Students With Disabilities

Convergence And Collaboration Of Campus Information Services

Listening To The Customer

Public Access To Government Information

Library Leadership In The United States And Europe

Library And Information Science Research

Evaluation And Library Decision Making

Viewing Library Metrics From Different Perspectives

The Next Library Leadership

Academic Librarians As Emotionally Intelligent Leaders

Engaging In Evaluation And Assessment Research

Revisiting Outcomes Assessment In Higher Education

Linking The U.S. National Technical Information Service With Academic And Public Libraries

U.S. Government On The Web

The Great Rescue

An Action Plan For Outcomes Assessment In Your Library

8.4 Peter Hernon

8.4. Peter Hernon

8.4

Reflecting On The Future Of Academic And Public Libraries

Managing With Data

Assessing Service Quality: Satisfying The Expectations Of Library Customers, Third Edition

Under The Influence: The Unauthorized Story Of The Anheuser-Busch Dynasty