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Présentation Consumer Behaviour de Zubin Sethna
- Livre
Résumé : Praised for its no nonsense approach to engaging students and conveying key learning outcomes, Blythe's new edition of Consumer Behaviour now features increased coverage of social media, digital consumption and up to date marketing practice. Examples and case studies from global brands including Spotify, Instagram and Amazon are threaded throughout the text, and students' understanding and retention of the knowledge is encouraged through innovative learning features including: The book is complimented by a companion website featuring a range of tools and resources for lecturers and students, including powerpoint slides, multiple choice questions, and selected author videos to make the examples in each chapter come to life.
Sommaire:
PART 1: CONSUMER BEHAVIOUR IN CONTEXT
Chapter 1. Understanding Consumer Behaviour
Chapter 2. Consumer Behaviour and the Marketing Mix
Chapter 3. The Decision Making Process and Brand Interaction
Chapter 4. Innovation and Digital Technologies
Chapter 5. b2c vs b2b Consumption
PART 2: PSYCHOLOGICAL ISSUES IN CONSUMER BEHAVIOUR
Chapter 6. Drive, Motivation and Hedonism
Chapter 7. The Self and Personality
Chapter 8. Perception
Chapter 9. Learning
Chapter 10. Attitude Formation and Change
PART 3: SOCIOLOGICAL ISSUES IN CONSUMER BEHAVIOUR
Chapter 11. Reference Groups
Chapter 12. Age, Gender and the Family
Chapter 13. Culture and Class
Chapter 14. Ethical Consumption and the Natural Environment
PART 4: CONSUMER BEHAVIOUR IN CONCLUSION
Chapter 15. Post-Purchase Behaviour