Mary C Lacity

The Practice Of Outsourcing

Service Automation: Robots And The Future Of Work

China's Emerging Outsourcing Capabilities: The Services Challenge

South Africa's Bpo Service Advantage

Becoming Strategic With Robotic Process Automation

Blockchain Foundations: For The Internet Of Value

Robotic Process And Cognitive Automation: The Next Phase

Robotic Process Automation And Risk Mitigation

The Practice Of Outsourcing

Nine Keys To World-Class Business Process Outsourcing

Beyond The Information Systems Outsourcing Bandwagon: The Insourcing Response