Software Maintenance Management: Evaluation and Continuous Improvement - Alain April

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Résumé :
The only authoritative reference to provide a management perspective of software maintenance Software maintenance accounts for 60-90% of software life-cycle costs, and unfortunately, very little attention is given to software maintenance education, training, and research. Now, two experts in the field explain how understanding software maintenance, implementing best practices, and improving its processes can help software managers to dramatically cut costs. Software Maintenance Management explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. Complete with case studies, figures, tables, and graphs, Software Maintenance Management fills the need for a comprehensive and authoritative reference on the subject for maintenance managers, software managers, systems analysts, quality managers, and quality analysts. It alsoserves as a valuable textbook for advanced undergraduate and graduate courses in softwareengineering, software maintenance, software process improvement, and software benchmarking.

Biographie:
Alain April, PhD, is Professor of Software Engineering at Universit? du Qu?bec (Canada). His research interests include software maintenance, software quality assurance, and multimedia databases. Dr. April has worked in the telecommunications industry for more than twenty years, has contributed to the internal measurement of software of ISO 9126-3, and is an Editor of The Guide to Software Engineering Body of Knowledge (SWEBOK) chapters on software maintenance and software quality.
Alain Abran, PhD, is Professor and the Director of the Software Engineering Research Laboratory at Universit? du Qu?bec (Canada). Dr. Abran is the Co-Executive Editor of the SWEBOK project. He has been actively involved in software engineering standardization as the International Secretary for ISO/IEC JTC SC7 Software and System Engineering and as co-manager for the Common Software Measurement International Consortium (COSMIC). Dr. Abran's research interests include software productivity and estimation models, software engineering foundations, software quality, software functional size measurement, software risk management, and software maintenance management.

Sommaire:
Foreword (Thomas Pigoski) Foreword (Ned Chapin) Preface. 1. Maintenance Issues and Related Management Approaches. 2. Maturity Models in Software Engineering. 3. Foundations of the S3?m(r) Process Model. 4. Process Management Domain. 5. Event/Request Management Domain. 6. Evolution Engineering Domain. 7. Support for the Evolution Engineering Domain. 8. Exemplary Practices-Process Management. 9. Exemplary Practices-Event/Request Management Domain. 10. Exemplary Practices-Evolution Engineering Domain. 11. Exemplary Practices-Support to Evolution Domain. 12. Assessment Process, Assessment Tool, and Case Studies of the Use of S3?m(r). 13. Summary. Appendix A. Maintenance Standards Models and Enhancement Proposal. Appendix B. Term Assignment for Students. Appendix C. Acronyms and Glossary. References. Index. About the Authors.