Microsoft Dynamics CRM 4 Integration Unleashed - Marc Wolenik

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Auteur(s) : Marc Wolenik - Rajya Vardhan Bhaiya

Editeur : Sams

Langue : Anglais

Parution : 01/11/2009

Format : Moyen, de 350g à 1kg

Nombre de pages : 580

Expédition : 880

Dimensions : 23.4 x 18.0 x 3.1

ISBN : 9780672330544

Résumé :
Virtually every organization that purchases Microsoft Dynamics CRM 4.0 will need to extend and integrate it with other business applications. Until now it has been difficult to find independent guidance for doing so successfully. In Microsoft Dynamics CRM 4 Integration Unleashed, two leading experts on Dynamics CRM integration cover all the techniques and best practices IT organizations need to successfully customize Dynamics CRM. This book focuses entirely on extending, customizing, and integrating Dynamics. You will find specific and detailed guidance for linking Dynamics CRM with other Microsoft and third-party products, including SharePoint, Office, Exchange, Communicator, PerformancePoint, BizTalk, SilverLight, VoIP phone systems, and both Google and MSN maps. The book also contains three full chapters on integration utilizing Scribe's powerful adapters and templates. The authors demonstrate how to extend Dynamics CRM 4.0 with features Microsoft hasn't added, including dashboarding, advanced reporting, custom/specialized integration, broader interoperability, and stronger deep-dive data analysis. They also show how to safely make custom Dynamics CRM applications available directly to customers.

Extend Dynamics CRM 4.0 with the features it doesn't contain: dashboarding, advanced reporting, deep-dive analysis, and more

Integrate Dynamics 4.0 with SharePoint, Office, Exchange, Communicator, Biztalk, Google maps, VoIP phone systems, PerformancePoint, Silverlight, Scribe, and more

Make available external applications that can be used directly and securely by customers

Biographie:
Marc Wolenik MCP, PMP, and MBS CRM certified professional is the owner of Webfortis (specializing in Microsoft Dynamics CRM for the last four years). Marc has been involved in dozens of Microsoft Dynamics CRM projects and integrated many applications with CRM. His familiarity with the project and the project team (at Microsoft) and his access to early beta (on TAP team for CRM 4.0) give him unique insight into the current and future of Microsoft Dynamics CRM. Marc currently lives in Santa Rosa. Rajya Bhaiya (IT solutions architect) has experience supporting enterprise-level applications for Fortune 500 companies that have Microsoft Dynamics CRM, Microsoft SharePoint, and Microsoft Performance Point implementations with user counts in the hundreds. His strong background in application engineering and customization gives him a solid foundation on how and why things work with Microsoft Dynamics CRM 4.0.

Sommaire:
Introduction Chapter 1: Extending Microsoft Dynamics CRM Explained Chapter 2: Infrastructure Design Considerations Chapter 3: Extending Microsoft Dynamics CRM internally Chapter 4: Silverlight Chapter 5: MOSS--Microsoft Office SharePoint Server 2007 Chapter 6: SharePoint Integration Chapter 7: Digital Phone Integration Chapter 8: Silverlight Chapter 9: Office Chapter 10: Mapping technologies Chapter 11: Microsoft CRM Accelerators Chapter 12: MOM--Microsoft Operations Manger Chapter 13: Integrating with Visual Studio Team System Chapter 14: Biztalk Integration Chapter 15: BizTalk Server Integration Chapter 16: Scribe Chapter 17: Scribe Integration Chapter 18: Scribe Integration Components Appendix A: Locale ID (LCID)