The It Outsourcing Guide - Rob Aalders

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Résumé :
Foreword.

Preface.

Acknowledgements.

Introduction.

Know Your Motives.

Developing Critical Success Factors and Criteria.

Discovering Your Environment.

Setting Management Principles.

Preselecting Service Providers.

Preparing the Request for Proposals.

Issuing the Request for Proposals.

Evaluating Request for Proposals Responses.

Undertaking Due Diligence.

Forming the Contract.

Defining Service Level Agreements.

Managing Transition.

Managing the Relationship.

Terminating or Renewing the Contract.

Why Outsource?

Epilogue.

Appendix A: Future Proofing the Contract.

Appendix B: Indicative Contract Contents.

Appendix C: Position Paper Pro Forma.

Appendix D: Contract Change Control Pro Forma.

Appendix E: Contract Requirement Statement.

Appendix F: Examples of Principles.

Appendix G: Outsourcing Timetable.

Appendix H: Business Case Template.

Appendix I: PA Consulting Group's SMART Model.

Further Reading.

References.

Index....

Biographie:
ROB AALDERS has held senior strategic and line management positions in a variety of companies in Europe, Australia and Asia during 25 years in the IT industry. His strength lies in his ability to devise strategic plans for organisations and to define how they should be implemented. Aalders has carried out assignments for multinational and governmental agencies including Australia Post, QANTAS, the National Rail Corporation and the Hong Kong Transport Department and has gained line management experience, mostly in the transportation sector, which gives a business focus and practical orientation to his strategic studies. PA Consulting Group is a leading management, systems and technology consulting firm, with a unique combination of these capabilities. Established almost 60 years ago, and operating worldwide from over 40 offices in more than 20 countries, PA draws on the knowledge and experience of some 3,700 people, whose skills span the initial generation of ideas and insights all the way through to detailed implementation. PA works with clients to improve performance, mobilise human resources and deliver change effectively, including managing major projects, and designing and implementing enterprise-wide systems and full e-business solutions. We are proud that our clients say, PA makes it happen.

Sommaire:
ROB AALDERS has held senior strategic and line management positions in a variety of companies in Europe, Australia and Asia during 25 years in the IT industry. His strength lies in his ability to devise strategic plans for organisations and to define how they should be implemented.
Aalders has carried out assignments for multinational and governmental agencies including Australia Post, QANTAS, the National Rail Corporation and the Hong Kong Transport Department and has gained line management experience, mostly in the transportation sector, which gives a business focus and practical orientation to his strategic studies.
PA Consulting Group is a leading management, systems and technology consulting firm, with a unique combination of these capabilities. Established almost 60 years ago, and operating worldwide from over 40 offices in more than 20 countries, PA draws on the knowledge and experience of some 3,700 people, whose skills span the initial generation of ideas and insights all the way through to detailed implementation.
PA works with clients to improve performance, mobilise human resources and deliver change effectively, including managing major projects, and designing and implementing enterprise-wide systems and full e-business solutions.
We are proud that our clients say, PA makes it happen....