Total Facility Management - Adrian Brooks

. .

Auteur(s) : Adrian Brooks - Brian Atkin

Editeur : John Wiley And Sons Ltd

Langue : Anglais

Parution : 01/04/2021

Format : Moyen, de 350g à 1kg

Nombre de pages : 464.0

Expédition : 798

Dimensions : 24.4 x 17.0 x 2.6

ISBN : 9781119707943

Résumé :

TOTAL FACILITY MANAGEMENT

A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors

The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement?them.

The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management.

Readers will benefit from the inclusion of:

• A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management
• An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning
• An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment
• A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology.

The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

...

Biographie:

Brian Atkin BSc, MPhil, PhD, FRICS, FCIOB is a management consultant who focuses on project management, facility management and construction management. He is a member of the British Standards Institution's FM Strategy Group and FM Technical Committee, as well as the ISO Technical Committee on facility management as head of the UK delegation.

Adrian Brooks BSc (Hons), MBA, MRICS is a Principal in Avison Young's Workplace and ?Facility Management business, focused on the delivery of a broad range of services for property ?owners and corporate occupiers. He is Chairman of the FM Strategy Group and Member of the Construction & Built Environment Sector Policy and Strategy Committee for the British ?Standards??Institution.

Sommaire:

Preface to the Fifth Edition xi
Abbreviations xiii

Introduction 1
The organization 1
The user 2
Principles, processes, practices and procedures 2

1 Fundamentals 3
Key points 3
Introduction 4
Background 4
Practice note -Three perspectives 6
Key concepts 12
Supporting concepts 15
Key roles, responsibilities and accountabilities 18
Core competence in facility management 19
Conclusions 20
Checklist 20

2 Facility Planning 22
Key points 22
Introduction 23
Real estate management 24
Own, lease or rent decision 24
Fully serviced workplace 25
Space management 26
Business continuity and recovery planning 29
Design and construction for operability 30
Practice example - Bargain basement 40
Design development 41
Stakeholders 42
Risk management 45
Conclusions 46
Checklist 47

3 Facility Management Strategy 48
Key points 48Introduction 49
Understanding the organization 50
Business context 50
Business drivers and constraints 52
Organizational management levels 52
Capability maturity 54
Practice example - Taking one's own advice 55
Strategy formulation 56
Strategic analysis 58
Solution development 61
Strategy implementation 62
Business intelligence 64
Conclusions 65
Checklist 66

4 Human Resources Management 68
Key points 68
Introduction 69
Human resources planning 70
Recruitment, retention and release 72
Leadership and management styles 74
Delegation and empowerment 74
Practice example - Mind the gap 75
Learning and continuing professional development/education 77
Conclusions 78
Checklist 79

5 Well-Being, Workplace and Productivity 80
Key points 80
Introduction 81
Well-being 83
Practice example - A precautionary tale 87
User behaviour 87
Cross-cultural behaviour 88
Productivity and efficiency 89
Internal environment 95
Design issues 97
Unconventional working arrangements 99
Co-working 100
Conclusions 104
Checklist 104

6 Health, Safety, Security and the Environment 106
Key points 106
Introduction 107\
HSSE policy 108
Social performance 109
Zero accidents 110
ALARP 110
Practice example -The only facility is a safe facility 111
Occupational health and safety (OH&S) 112
Compliance 114
Hazard identification and risk assessment 118
Protection of users 119
Conclusions 119
Checklist 120

7 Facility Management Organization 122
Key points 122
Introduction 123
Background to the facility management organization 124
Organizational structure and management 125
Extent of embeddedness 127
Practice example - Management led or management overload? 131
Service delivery options 132
Support processes and activities 138
Dynamic capabilities 139
Aligning the facility management organization and service options 141
Conclusions 141
Checklist 142

8 Outsourcing Decision 144
Key points 144
Introduction 145
Establishing the baseline 146
Users as key stakeholders 148
Sourcing policy 151
Practice example - Capability or capacity? 152Attributes of service 153
Evaluating options 158
Conclusions 160
Checklist 161

9 Procurement 163
Key points 163
Introduction 164
Procurement process 165
Centralized or decentralized procurement 167
Procurement policy and procedures 167
Roles, responsibilities and accountabilities 169
Prequalification of service providers 170
Request for proposals or tender 176
Service specifications 178