From Service to Experience - Stasen, P Vincent
- Format: Broché Voir le descriptif
Vous en avez un à vendre ?
Vendez-le-vôtreExpédition rapide et soignée depuis l`Angleterre - Délai de livraison: entre 10 et 20 jours ouvrés.
Nos autres offres
-
15,75 €
Produit Neuf
- Livraison à 0,01 €
Nouvel article expédié dans le 24H à partir des Etats Unis Livraison au bout de 20 à 30 jours ouvrables.
Voir le détail de l'annonce -
15,82 €
Produit Neuf
- Livraison à 0,01 €
Expédition rapide et soignée depuis l`Angleterre - Délai de livraison: entre 10 et 20 jours ouvrés.
Voir le détail de l'annonce
- Payez directement sur Rakuten (CB, PayPal, 4xCB...)
- Récupérez le produit directement chez le vendeur
- Rakuten vous rembourse en cas de problème
Gratuit et sans engagement
Félicitations !
Nous sommes heureux de vous compter parmi nos membres du Club Rakuten !
TROUVER UN MAGASIN
Retour
Avis sur From Service To Experience Format Broché - Livre Économie
0 avis sur From Service To Experience Format Broché - Livre Économie
Les avis publiés font l'objet d'un contrôle automatisé de Rakuten.
-
Perfectionnement Italien
2 avis
Occasion dès 21,50 €
-
Bye Bye Covid
2 avis
Occasion dès 20,00 €
-
Thinking, Fast And Slow
4 avis
Neuf dès 20,38 €
Occasion dès 14,42 €
-
L Arabe Sans Peine - Tomes 1 Et 2
Occasion dès 13,00 €
-
Les Rouges Du Midi Oeuvres Completes
2 avis
Occasion dès 20,00 €
-
Outlander 4-Copy Boxed Set
Occasion dès 15,00 €
-
Verity
4 avis
Neuf dès 17,53 €
Occasion dès 9,77 €
-
Italien Niveaux Débutants & Faux Débutants
Occasion dès 21,48 €
-
The Jazz Solos Of Chick Corea
Neuf dès 20,89 €
Occasion dès 10,00 €
-
Small Gods
1 avis
Occasion dès 9,00 €
-
Savoir Pour Vivre, Manuel De Protection Civile
Occasion dès 8,00 €
-
Le Secret De Margaux
Neuf dès 17,15 €
Occasion dès 8,47 €
-
The Mammoth Book Of Erotic Photography
Occasion dès 15,26 €
-
Reminiscences Of A Stock Operator
1 avis
Neuf dès 22,00 €
Occasion dès 12,60 €
-
L'inconscient Avant Freud
Occasion dès 11,00 €
-
Anthologie Des Poètes Latins Non Inscrits Au Programme Par M. L' Abbé Le Bel
Occasion dès 8,00 €
-
Nightshade
Neuf dès 14,42 €
Occasion dès 25,90 €
-
Annales Du Bac - Corrigees - Series A.B.D.D' Mathematiques - Pour Le Bac 88 - N° 23
1 avis
Occasion dès 16,95 €
-
Lapvona
Neuf dès 12,99 €
Occasion dès 25,90 €
-
Tower Of Basel
Neuf dès 20,83 €
Occasion dès 39,45 €
Produits similaires
Présentation From Service To Experience Format Broché
- Livre Économie
Biographie:
After 32 years in the restaurant business, I began to wonder, just what I could achieve if I put my mind to it. What could I do that might last, and improve the world around me. I began to realize I have not had a guest complaint about me, or the service I provided since, well, I cant remember.
That does not mean, I never made a mistake or everyday was perfect. I never mistreated, or stopped caring about the guest I was serving.I never worried about tips, counted tips, or stressed about the money end of things. I began to realize it was my approach to the matter that made the difference. By focusing on the guest and the execution of service, I began to realize restaurants taught this, instructed this, yet some how an entire industry forgot this. I began to focus on the guest. With a background in Psychology I was able to identify the motivations behind restaurant operations and the expectations of the guests.And by adjusting operational procedures something fantastic happened. It all got easier. I started consulting and that is a slow road. Odd positions here and there allowed me to conduct social experiments, and test theories. I found it is possible to improve the business and the reflection and satisfaction of the owners through the development of intentional experiences. Down to the detail how to accomplish marketing, training, retention in fresh way. All I had to do was get a website. and write a book, or operations manual then 2020 happened. At first I was going to give up thinking the universe had shut the door on me, Then I thought about the those guests, some I am sure think I'm crazy, I thought about owners who have everything on the line. Now I believe the industry did not shut the door. It opened it wide and waited. The Restaurant Gods have paused the industry. If this is a reformation of the restaurant industry, then this is the beginning of the resurrection of service.
Restaurants worry about profit first, and I understand making money is the goal. The guest is the last consideration. It reflects in the routines and common practices, all over. I created a paradigm of service that I am bringing to restaurants that see the value in the approach. I am assembling those like minded professionals in the industry, I am assembling you the guests.
Your feedback and expectations will help to shape the places you visit in the future. Tell us what you enjoy, and tell us those things that keep you away. Its all about you.
Détails de conformité du produit
Personne responsable dans l'UE