Library Programs and Services -

. .

Résumé :
Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services-reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.

Biographie:
G. Edward Evans, Margaret Zarnosky Saponaro, Holland Christie, Carol Sinwell

Sommaire:
CONTENTS Preface PART I: BACKGROUND Chapter 1: Introduction Chapter 2: Customer Service PART II: CORE PROGRAMS AND SERVICES Chapter 3: Reference Chapter 4: Instruction Chapter 5: Document Delivery Chapter 6: Circulation Chapter 7: Print Collections Chapter 8: Media Collections Chapter 9: eResources PART III: SPECIALIZED PROGRAMS AND SERVICES Chapter 10: Variations in Programs and Services Chapter 11: Computer Access Chapter 12: Social Media and Library Programs and Services PART IV: OPERATIONAL ISSUES IN LIBRARY PROGRAMS AND SERVICES Chapter 13: Legal Aspects Chapter 14: Ethical Aspects Chapter 15: Staffing Chapter 16: Safety Aspects Chapter 17: Assessment Chapter 18: Fiscal Concerns Chapter 19: Libraries as Place Index