Make Training Results Last Guide Rev - Audrey E Bloom

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Résumé :
1. Introduction 1
Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It

2. What It Takes To Create Lasting Results 7
Defining Training Follow-Through
The Broader View
The Learning Environment
Obstacles
The Players
The Commitment To Follow-Through

3. Two Organizations Experience Two Programs 17
Helene And Kami At Arrow Computer
Jim And Charlene At Mountain Health
The Players At A Glance

4. Developing Training For Strong Follow-Through 23
Phase One: Identify Training Needs
Phase Two: Map The Approach
Phase Three: Produce Effective Learning Tools
Phase Four: Apply Training Techniques Phase Five: Calculate Measurable Results
Phase Six: Track Ongoing Success

5. Preparing For Follow-Through 35
The Manager's Role In Preparation
The Training Staff's Role In Preparation
The Trainee's Role In Preparation
Checklist Of Preparation Steps

6. Training Snapshots 49
Workshop Agendas
Arrow Technicians' Customer Service Training
Mario And The Home Health Care Division
Arrow Technicians' Training Session On Meetings
More Productive Meetings For Nursing Supervisors

7. After The Training 53 The Manager's Responsibilities
The Training Staff's Responsibilities
The Trainee's Responsibilities
Post-Training Checklist

8. Special Situations 79
Self-Directed Learning
On-The-Job Training
Critical Incidents
Process Improvement Teams
Conferences And Seminars
Team-Building Days
Off-The-Shelf Training Packages

9. More Follow-Through Tools And Tips 89

10. Summary 93

Appendix: Reference Materials And Reproducible Forms 95