Creating Emotionally Intelligent Workspaces - Finch, Edward

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Résumé :

Table of contents
Contents

Chapter 1: Introduction
Leveraging the power of emotion
What do we mean by emotional intelligence?
Feelings or emotions?
From 'know-how' to 'know who'
Summary

Chapter 2: Understanding emotions in the workplace
The ABC of the human mind
Emotion in stages
Types of emotion
Positive psychology
Emotions in practice
Emotion, mood and temperament
Emotion and the environment
Summary

Chapter 3: Can a workspace motivate us?
Form follows function
Form follows emotion
Evolution of the office
What makes people tick?
Maslow's hierarchy of needs
Physiological needs
Safety needs
Affiliation and belongingness needs
Status and esteem needs
Self-actualisation
Criticisms of Maslow's hierarchy of needs
ERG Theory
Summary

Chapter 4: The many faces of the Intelligent Building
The death of permanence
Layers within layers
The emergence of the intelligent building (IB)
The High-Tech Building
The Flexible Building
The Interoperable Building
The Green Building
The Arrival of the 'Sentient Building'
On collision
Emotion detection
Summary
References

Chapter 5: The Emotionally Intelligent Building
Defining emotional intelligence
Can a workspace have emotional intelligence?
Ability Model
Mixed models
Defining the Emotionally Intelligent Workplace
Making sense of it all
The Three Dimensions of Workspaces
The green bus
Putting the pieces together
Emotional Mechanisms
Creating the emotional palette
An emotionally intelligent work setting
Summary

Chapter 6: Emotion and the instrumental workspace
Understanding the instrumental perspective
The non-territorial office
Laying down the law
Fitting the person to the workplace
User-centred design
Nomad or vagrant?
Replacing physical walls with psychological walls
The emergence of Activity Based Working (ABW)
The truly territorial office
Behaviour Change
Nudge
Summary

Chapter 7: Emotion and the aesthetic workspace
Being there
Aesthetics and the senses
Aesthetics and emotions
Biophilia and Biomorphic design
Fractals
Neuroaesthetics and Neuroarchitecture
Summary

Chapter 8: Emotion and the symbolic workspace
What is a symbol?
Symbolism and the organisation
The production of space
Workplace Identity
Liminal space
Investigating a 'crime scene'
Enclosures
The IKEA Affect
Our Biological Wi-Fi
High-trust culture
Temperament
Summary

Chapter 9: Conclusions
Reflections