Talent Keepers - Christopher Mulligan

. .

Résumé :
..

Biographie:
..

Sommaire:
Preface xi Acknowledgments xiii Introduction: Energizing a Changing Workplace 1 Blink, and Your Staff Has Changed 2 Embracing the Data (and Everything After) 4 The Confluence of Generations 6 Begging Them to Stay 7 Good Leadership Still Wins 8 Building a Winning Strategy 8 1 Engaging Your Talent Is a Business Imperative 11 The True Cost of Turnover 15 Leadership as a Market Advantage 20 Introducing the Leader Engagement Index 22 2 What Engages People at Work? 29 The Tipping Point 30 I Don't Need No Satisfaction 33 The Four Drivers of Employee Engagement 35 The Four Drivers and the Leadership Engagement Index 42 3 Leaders and Their Impact 47 The Case for a Focus on Leadership 49 Why Focusing on Leaders Gets Results 51 Best Boss/Worst Boss 58 Leaders Underestimate Their Impact 60 Different Background, Different Response 62 Commit, Engage, Excel 67 4 Communication: The Lubricant of Change 71 Blaming Up 74 What Not to Do 76 What to Do: Sharing Down 81 5 Solving the Career Growth Dilemma 85 Recognize the Right Way 88 Trust Each Other with Your Careers 89 Shifting Career Aspirations 90 The Stay Interview 92 Career Growth and Accountability 100 Job Stratification 103 WOWs, Wet Socks, and Snorkels 103 6 New Rules for Building a Leadership Team 109 The Fish Rots ... 111 Promote for More Than Just Job Skill 115 Measuring Will Do and Can Do 120 7 Creating an Engagement and Retention Culture 125 Can You Fix Culture? 130 Communication Is Still the Key 132 Creating the Culture 133 8 Building the Business Case for Engagement and Retention 145 Where's the Money? 147 Finding the Money 148 Spreading the Impact 149 Building a Winning Strategy 152 Appendix: TalentKeepers' Experience and Capabilities 155 About the Authors 161 Index 163