Conversations About Job Performance - Gordon, Michael E.

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Résumé :
Organizational appraisals systems are often ineffective and result in unnecessary spending on the part of a company and unnecessary anxiety on the part of employees. Written for practitioners and advanced students, this book presents an alternative approach to the performance appraisal process that focuses on communication rather than evaluation. In this communication-centered approach to performance, the appraisal process is designed to facilitate meaningful and open interaction between employees and their supervisors.

Biographie:
Michael E. Gordon received his PhD from the University of California at Berkeley in Industrial Psychology and is a Professor at the Rutgers Business School-New Brunswick. Prior to joining the Rutgers faculty, he taught for 20 years in the business school at the University of Tennessee, Knoxville. Gordon has extensive editorial experience as the founder and coeditor of Workplace Topics (a journal for the AFL-CIO) and as a member of the editorial boards of a number of academic journals, including the Journal of Applied Psychology and Industrial and Labor Relations Review....

Sommaire:
Conversations About Job Performance details the Communication-Centered Approach (CCA) to performance appraisal that is focused on its most challenging part-the appraisal interview. For many years, researchers and practitioners have devoted substantial time and effort to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. If this sounds familiar to you, you'll need this book, which details the Communication-Centered Approach (CCA) to performance appraisal that is focused on its most challenging part-the appraisal interview. The CCA described by authors Gordon and Miller is important because, despite the continuing evolution of performance appraisal, a conversation about the employee's performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: the definition of performance and its various facets, how performance information is given and perceived, and the interactional context that affects the meaning of feedback. Thoughtful insight and communication literature that is the basis for each of these ideas is included, as well as illustrations on how the conceptual foundation may be translated into practice....