The Magic Touch - Riggs, Billy
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Présentation The Magic Touch Format Broché
- Livre Économie
Résumé :
Billy Riggs, a corporate magician with two masters degrees, unveils his latest book which challenges the old ways of customer retention and shows that all business is genuinely show business. It is customer experience reimagined, taken to a whole new level. The book is written to be enjoyed by individuals or shared with team members for collaboration and discovery. Billy also includes in-depth discussion questions in each chapter to help teams peek behind the veil to ignite their professional brand of dazzling customer service that will grow clientele to a whole new level. Successful businesses know that the most effective and least expensive way to distinguish a company from the competition is to provide dazzling customer service. Attempting to differentiate yourself from your rivals by slashing prices sacrifices profits and drives competitors to do the same. Improving quality is essential, but is often incremental and therefore invisible to consumers. However, riveting and memorable encounters with customers linger in their memories and transform them from mere shoppers into enthusiastic advocates for your business. Discover the twelve ways you can dazzle your customers, and learn specific techniques you can put to work right away as author, motivator, and speaker Billy Riggs reveals the secrets of rendering, The Magic Touch. Good is no longer good enough...
Biographie:
Billy Riggs, MRE, MDiv, is a riveting motivational speaker, corporate trainer, magician and comedian living with his wife and son in Austin, Texas. In 2014 he was voted one of America's Top Five Most-Entertaining Speakers. He has spoken in all 50 states and many countries, and has authored four books, including The Twelve Immutable Laws of Humor, Replace Your Grand Illusions with Grander Realities, Megatudes, and The Magic Touch. At the age of 29, Billy became the founder and pastor of one of America's fastest-growing churches, but since 1995 has been a full-time motivational magician, performing in all 50 states and in many other countries.
Sommaire:
it's time to DAZZLE!...
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