User Centered Design: An Integrated Approach -

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Résumé :
This book introduces an integrated, practical, step-by-step approach to User-Centered Design, the techniques for optimizing the total user experience -- everything about a product or service that a customer sees, hears, or touches. Unlike theoretical treatments, this book introduces specific methods and tools for UCD implementation. It includes numerous case studies, and contains a CD-ROM full of powerful UCD tools and resources compiled by the authors, who are worldwide leaders in UCD methods and standards development.KEY TOPICS:User-Centered Design introduces UCD from the user's perspective, then introduces a complete lifecycle approach to introducing, deploying, and optimizing UCD throughout the organization. The authors present a series of practical methods for making UCD work, many of them Internet-based, and all of them supported with real-world examples. The accompanying CD-ROM contains several UCD practitioner tools, sample presentations, .AVI movies introducing key UCD concepts, a detailed template for tracking UCD metrics, and tools for carrying out UCD activities.MARKET:For managers who want to make their products easier to use, and for product/system designers seeking innovative new techniques and methods for designing ease-of-use into their offerings.