Operations Management - Andrew Greasley

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Résumé :
Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries. Features: * Focuses on the subject from a European perspective. * Deals with the management of the creation of goods and the delivery of services to the customer. * Covers the main areas of operations strategy, the design of operations system and the management of operations over time. * Incorporates more strategic and international commentary. * Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy. * Includes more end of chapter and quantitative exercises. * Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter. * Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual An interactive e-Book is included with every new copy of this text, featuring a wealth of embedded media, including: Animated worked examples, simulations, virtual tours, videos, flashcards and practice quizzes.

Sommaire:
About the Author. Preface. Acknowledgements. PART 1 INTRODUCTION. CHAPTER 1 Introduction. CHAPTER 2 Operations Strategy. PART 2 DESIGN. CHAPTER 3 Process Types. CHAPTER 4 Layout Design. CHAPTER 5 Facility Design and Location. CHAPTER 6 Process Technology. CHAPTER 7 Product and Service Design. CHAPTER 8 Process Design. CHAPTER 9 Job and Work Design. PART 3 MANAGEMENT. CHAPTER 10 Planning and Control. CHAPTER 11 Capacity Management. CHAPTER 12 Inventory Management. CHAPTER 13 Lean Operations and JIT. CHAPTER 14 Enterprise Resource Planning. CHAPTER 15 Supply Chain Management. CHAPTER 16 Project Management. CHAPTER 17 Quality. CHAPTER 18 Performance Measurement and Improvement. Glossary. Index.