Morgan, J: Lean Six Sigma For Dummies -

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Résumé :
Maximize the quality and efficiency of your organization If you want to make your organization or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. But the jargon-packed language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Whether you want to manage a project more tightly or fine-tune existing systems and processes, Lean Six Sigma For Dummies gives you plain-English guidance to achieve your business goals. Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your business. You'll discover lots of tools and techniques for implementing Lean Six Sigma; guidance on policy deployment; information on managing change in your organization; useful methods for choosing which projects to tackle; and much more. * Gives you plain-English explanations of complicated jargon * Serves as a useful tool for businesspeople looking to make their organization more effective * Helps you achieve business goals with ease If you're a project manager or other businessperson looking for new and effective ways to improve your process, Lean Six Sigma For Dummies has you covered.

Sommaire:
Introduction 1 Part I: Lean Six Sigma Basics 7 Chapter 1: Defi ning Lean Six Sigma 9 Chapter 2: Understanding the Principles of Lean Six Sigma 23 Part II: Working with Lean Six Sigma 41 Chapter 3: Identifying Your Customers 43 Chapter 4: Understanding Your Customers' Needs 53 Chapter 5: Determining the Chain of Events 73 Part III: Assessing Performance 95 Chapter 6: Gathering Information 97 Chapter 7: Presenting Your Data 117 Chapter 8: Analysing What's Affecting Performance 139 Part IV: Improving the Processes 153 Chapter 9: Identifying Value-Added Steps and Waste 155 Chapter 10: Discovering the Opportunity for Prevention 169 Chapter 11: Identifying and Tackling Bottlenecks 185 Chapter 12: Introducing Design for Six Sigma 195 Part V: Deploying Lean Six Sigma 217 Chapter 13: Leading the Deployment 219 Chapter 14: Selecting the Right Projects 229 Chapter 15: Understanding the People Issues 241 Part VI: The Part of Tens 255 Chapter 16: Ten Best Practices 257 Chapter 17: Ten Pitfalls to Avoid 267 Chapter 18: Ten Places to Go for Help 275 Index 283