Bon appétit! - Weitzmann, Branko

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Résumé :
Running a successful restaurant is about more than great food and ambiance-it's about understanding people. In Bon app?tit! The Psychology of Restaurant Management, delve into the fascinating interplay of psychology, hospitality, and business to uncover what truly drives success in the restaurant industry. This book explores the psychological principles behind managing teams, delighting customers, and building a thriving business. Learn how to motivate staff, foster a positive work culture, and resolve conflicts effectively. Discover what influences customer behavior, from menu design and dining ambiance to service interaction and reviews. Packed with real-world examples, research-based insights, and practical strategies, Bon app?tit! equips restaurateurs, managers, and aspiring leaders with tools to enhance every aspect of restaurant management. Whether you're optimizing team performance, crafting memorable customer experiences, or navigating challenges in a fast-paced environment, this book offers invaluable guidance. Explore topics like: ? Building emotional intelligence for leadership. ? Designing spaces and menus that resonate with guests. ? Creating lasting customer loyalty through exceptional service. ? Adapting to trends while staying true to your vision. Bon app?tit! is more than a guide-it's a masterclass in human connection, tailored for the vibrant world of restaurants. Transform your restaurant into a destination where psychology meets hospitality, and every meal leaves a lasting impression....

Biographie:
Der Buchautor, Therapeut und Erzieher Branko Weitzmann lebt mit seiner Familie seit 1995 an der Costa Blanca in Spanien. Dort gr?ndeten sie das Keiko Research Institute, das sich mit den Therapien und der Erziehung unter Einbezug von Tieren und ihrer Erforschung widmet....

Sommaire:
The German author, therapist and educator Branko Weitzmann lives and works since 1995 in Spain. He is an active competitor in the division Men's Physique, Master 60+. He founded the Keiko Research Institute, which explores therapeutical, educational and training methods involving animals and humans....