Professional Communications, with eBook Access Code - Loos, Andrew
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Présentation Professional Communications, With Ebook Access Code de Loos, Andrew Format Broché
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Résumé :
Unlock Career Success with Effective Professional Communication In today's fast-paced workplace, communication skills can make or break career success. Professional Communication: Advancing Your Career through Communication immerses learners in the art of effective workplace communication, empowering students and young professionals to strengthen relationships, navigate challenging conversations, and present ideas with confidence. Communication is central to everyone's professional success, whether that be collaborating with teams, managing clients, or building interpersonal relationships. This student-friendly textbook emphasizes the power of listening, mastering in-person and live interactions, and applying best practices for seamless communication in professional emails, texts, and virtual meetings. Strategic communication expert Andrew Loos equips readers with the tools to navigate these interactions confidently and effectively in today's ever-evolving workplace. Each chapter offers not only insights but also practical strategies that empower readers to master communication in its many forms-from in-person discussions to the nuances of digital platforms. By the end of this book, students will be better prepared to foster trust, gain professional credibility, and influence those around them, all through the power of their words and actions. Professional Communication: Advancing Your Career Through Communication is an ideal textbook for courses in Business Communication, Professional Development, and Career Readiness, as well as an essential guide for anyone looking to enhance their communication skills and accelerate their career growth AN INTERACTIVE, MULTIMEDIA LEARNING EXPERIENCE Professional Communication: Advancing Your Career Through Communication includes an enhanced e-text that engages students with a variety of interactive content designed to complement and enrich the reading experience. Every new copy of the paperback textbook includes access to the e-text, and icons throughout the print book signal corresponding digital content in the e-text. Professional Communication integrates video content developed to complement the text and engage readers more deeply. Content Review Videos: We provide author-led video content for each learning objective in the chapter. These videos feature a diverse group of industry practitioners supporting module learning objectives through shared experiences, tips, and advice to the learnerExplainer Videos: In addition, Explainer Videos cover important scenarios that support the specific communication concept of that section Each learning objective includes a self-scoring Concept Check Quiz to help students prepare for higher-stakes assessments and exams....
Biographie: ANDREW LOOS, early in his career in advertising, recognized a widespread struggle among companies to humanize their brands and communicate effectively with consumers. This led him to start Attack!, a staffing and field marketing agency designed to place brand ambassadors who embodied the products they were promoting. Eight years in, Andrew helped grow Attack! into one of the country's top experiential marketing firms, reaching millions of consumers through live events and retail engagement.This success, paired with author credits on John Wiley and Sons', Applied Marketing and You Got This! business series, immersed him in the world of higher education where he sees a very similar challenge: classrooms struggling to integrate experiential learning into a student's academic journey. Andrew believes - just as sales cycles shorten when consumers get to experience a product for themselves - that students achieve mastery of a skill faster when they have the opportunity to apply their classroom learning to the real world.
Sommaire: Preface ix Acknowledgments xiii About the Author xv 1 Understanding Today's Professional Communication Landscape 1 Strong Communication Skills and Career Success 2 Greater Comprehension of Your Role and Responsibilities 2 Improved Team Collaboration and Follow- Through 2 Career Mobility Through Positive Communication Habits 3 Moving Forward 3 Types of Communication Used in Today's Job Marketplace 5 Verbal Communication 6 Nonverbal Communication 6 Listening as Communication (Active Listening) 7 When in Doubt - RACI 7 Moving Forward 8 Communication in a Connected Global Workforce 9 Cultural Differences in Communication 9 Importance of Context 9 Flexibility and Adaptability 10 The Art of Practicing Empathy 10 Moving Forward 11 Collaboration Tools and the Ever- Changing Communication Ecosystem 12 The Rise of Remote and Global Teams 13 The Power of Automation: Transparency and Accountability 13 Enhanced Communication and Improved Team Dynamics 14 Key Terms 16 Moving Forward to Module 2 16 2 Listening as a Form of Communication 17 Forms of Listening 18 Internal Listening for Self- Reflection and Growth 18 Focused Listening to Enhance Understanding and Problem- Solving 18 Global Listening 19 Building Trust and Forming Bonds Through Listening 19 Listening as a Tool for Empathy and Emotional Intelligence 19 Moving Forward 20 Listening Best Practices 21 What Is Nonverbal Communication? 21 Why Body Language and Eye Contact Matter 22 Avoiding Multitasking While Listening 22 Being Mindful of Interrupting and On- Topic Responses 23 Moving Forward 23 Appropriate Ways of Asking Questions 24 Seeking Clarification: Why It's Important 25 Pause, Consider Ask! 25 Tone and Delivery 26 Active Listening: Asking Appropriate Questions 26 Moving Forward 27 Considerations When Listening 28 What Is Diversity in Communication? 28 Equity in Participation 29 Inclusion in Practice 29 Best Practices for Embedding DEI in Professional Communications 29 Key Terms 32 Moving Forward to Module 3 32 3 In- Person, Live Communication Mastery 33 Knowing When to Use In- Person Communication 34 Collaboration Around Proprietary Company Information 34 HR- Related Topics (Promotions, Complaints, Etc.) 35 Performance Reviews 35 Enhancing In- Person Meetings and Presentations 37 Practicing Positive Body Language 37 What Your Attire Communicates 38 Being Present and Staying Attentive 38 Moving Forward 39 Communication Around Interpersonal Encounters 40 Fostering Collaboration with Peers 41 Communicating Effectively with Superiors 41 Resolution- Based Communication Practices 42 Moving Forward 44 Over- Communicating (and Why You Should Avoid It) 45 The Pitfalls 45 Strategies to Avoid Over- Communicating 46 Tips for Concise Communication in a Professional Setting 46 Key Terms 49 Moving Forward to Module 4 49 4 Email and Texting as a Form of Communication 50 Email as Documentation 51 Adhering to Company Policies on Work Email Usage 51 Appropriate Versus Inappropriate Work Emails 51 The Integral Role of Work Emails in HR Evaluations 52 Understanding Your Audience 52 Permanence and Documentation of Emails 53 Moving Forward 53 Demonstrating Mastery in Email Structure 54 Let's Start...
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