Enterprise Process Orchestration - Bernd Ruecker

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Résumé :

Contents

Foreword by Rob Koplowitz (Former Principal Analyst at Forrester and Cofounder of Analysis.tech)? xi
Preface? xiii
Why Automation? xvi
Avoid the Value Trap of Local Automations? xviii
Focus on Processes? xix
The Methodology Behind This Book? xx
How to Read This Book? xxiv
Who Should Read This Book? xxv
About the Authors? xxvii

Introduction? 1

Process Orchestration in the Context of Automation? 1
Process Automation = Process Orchestration + Task Automation? 2
Challenges Process Orchestration Solves? 4
Taming Process Complexity? 5
Process Orchestration Engines and Executable Process Models? 6
The Benefits of Process Orchestration? 7
Better Customer Experience? 8
Operational Efficiency? 10
Risk Mitigation and Compliance? 11
Faster Time to Value and Greater Business Agility? 12
Enabling Artificial Intelligence? 14
Avoiding Technical Debt and Accidental Complexity? 15
Understanding Process Types That Can Be Orchestrated? 16
Tailor-Made Digital Processes? 16
Diversity of Business Processes? 18
A Useful Categorization of Use Cases? 19
Tailoring Your Process Automation Approach? 20
Avoiding the Danger Zone Around Vendor Rationalization and Tool Harmonization? 22
Typical Business Processes to Be Orchestrated? 23
Financial Services? 23
Insurance? 25
Telecommunications? 26
Public Sector? 26
Retail? 27
Other Industries? 28
Technical Use Cases of Process Orchestration? 28
Takeaways? 29

Chapter 1: Vision? 31

Strategic Alignment: Bridging Vision, Strategy, and Stakeholders? 32
Scoping Your Transformation Journey? 33
Defining Your Vision? 34
Aligning Your Stakeholders? 35
Building a Business Architecture to Realize Digitalization and Automation Benefits? 38
The Business Architecture in a Nutshell? 38
Customer Journeys and Value Streams? 41
Strategic End-to-End Processes? 42
Business Capabilities? 44
The Role of Executable Processes? 48
Avoid Lengthy Discussions About Process Hierarchies? 50
Advantages of This Business Architecture? 52
Making Informed Decisions About Where to Invest? 53
Strategically Improving Your End-to-End Processes? 54
Defining Clear Ownership? 55
Composing Processes Out of Business Capabilities? 55
Enabling Organizational Redesign? 56
Establishing a Process-First Mindset? 58
Building Your Transformation Roadmap and Implementing Change? 59
Adoption Governance (aka Who Owns the Business Architecture?)? 60
Understanding Process Orchestration Work Streams? 62
Building and Prioritizing Business Cases? 65
Amplifying Organic Bottom-Up Initiatives? 69
Getting Started on Your Adoption Journey? 72
Following a Wave Pattern on Your Journey? 72
Enterprise Adoption Phases? 73
Questions to Assess Your Maturity? 75
Takeaways? 77

Chapter 2: People? 79

How Software Is Being Built Today? 80
Focused Components That Implement Capabilities? 80
Agile and DevOps? 81
Product Thinking? 82
Process Ownership? 83
Team Topologies? 84
Diversity of Roles? 84
A Healthy Level of Centralization? 86
Centralized Teams to Facilitate Process Orchestration? 88
The Business Process Optimization Group (POG)? 89
The Adoption Acceleration Team (AAT)? 90
The Relationship Between the POG and AAT? 92
Delivery Models? 92
Federated Solution Delivery with the AAT as an Enabler? 93
Fully Decentralized Delivery? 95
Fully Centralized Delivery? 96
Roles? 99
AAT Leader? 99
Enterprise Architect? 100
Rainmaker? 101
Business Analyst? 102
Solution or IT Architect? 102
Software Developer? 103
Lo...

Biographie:

Foreword xiii

Preface xv

Why Automation? xviii

Avoid the Value Trap of Local Automations xx

Focus on Processes xxi

The Methodology Behind This Book xxii

How to Read This Book xxvi

Who Should Read This Book xxvii

About the Authors xxix

Introduction 1

Process Orchestration in the Context of Automation 1

Process Automation = Process Orchestration + Task Automation 2

Challenges Process Orchestration Solves 4

Taming Process Complexity 5

Process Orchestration Engines and Executable Process Models 6

The Benefits of Process Orchestration 7

Better Customer Experience 8

Operational Efficiency 10

Risk Mitigation and Compliance 11

Faster Time to Value and Greater Business Agility 12

Enabling Artificial Intelligence 14

Avoiding Technical Debt and Accidental Complexity 15

Understanding Process Types That Can Be Orchestrated 16

Tailor-made Digital Processes 16

Diversity of Business Processes 18

A Useful Categorization of Use Cases 19

Tailoring Your Process Automation Approach 20

Avoiding the Danger Zone Around Vendor Rationalization and Tool Harmonization 22

Typical Business Processes to Be Orchestrated 23

Financial Services 23

Insurance 25

Telecommunications 26

Public Sector 26

Retail 27

Other Industries 28

Technical Use Cases of Process Orchestration 28

Takeaways 29

Chapter 1: Vision 31

Strategic Alignment: Bridging Vision, Strategy, and Stakeholders 32

Scoping Your Transformation Journey 33

Defining Your Vision 34

Aligning Your Stakeholders 35

Building a Business Architecture to Realize Digitalization and Automation Benefits 38

The Business Architecture in a Nutshell 38

Customer Journeys and Value Streams 41

Strategic End-to-End Processes 42

Business Capabilities 44

The Role of Executable Processes 48

Avoid Lengthy Discussions About Process Hierarchies 50

Advantages of This Business Architecture 52

Making Informed Decisions About Where to Invest 53

Strategically Improving Your End-to-End Processes 54

Defining Clear Ownership 55

Composing Processes Out of Business Capabilities 55

Enabling Organizational Redesign 56

Establishing a Process-First Mindset 58

Building Your Transformation Roadmap and Implementing Change 59

Adoption Governance (aka Who Owns the Business Architecture?) 60

Understanding Process Orchestration Work Streams 62

Building and Prioritizing Business Cases 65

Amplifying Organic Bottom-Up Initiatives 69

Getting Started on Your Adoption Journey 72

Following a Wave Pattern on Your Journey 72

Enterprise Adoption Phases 73

Questions to Assess Your Maturity 75

Takeaways 77

Chapter 2: People 79

How Software Is Being Built Today 80

Focused Components That Implement Capabilities 80

Agile and DevOps 81

Product Thinking 82

Process Ownership 83

Team Topologies 84

Diversity of Roles 84

A Healthy Level of Centralization 86

Centralized Teams to Facilitate Process Orchestration 88

The Business Process Optimization Group (POG) 89

The Adoption Acceleration Team (AAT) 90

The Relationship Between the POG and AAT 92

Delivery Models 92

Federated Solution Delivery with the AAT as an Enabler 93

Fully Decentralized Delivery 95

Fully Centralized Delivery 96

Roles 99

AAT Leader 99

Enterprise Architect 100

Rainmaker 101

Business Analy...

Sommaire:

Praise for ENTERPRISE PROCESS ORCHESTRATION

At Deutsche Telekom, we've built one of Europe's largest process automation ecosystems, gaining valuable insights along the way. Bernd and Leon have captured key lessons from across the field in a structured, accessible way, making this book a must-read for anyone looking to advance process automation!
-MARCO EINACKER, VP of Automation & DevOps Excellence, Deutsche Telekom Service GmbH

In the ever-changing world of process automation, this book delivers powerful guidance on establishing a robust, fast-to-market process orchestration program to tackle even the most complex challenges!
-JAMES HOLT, BPM Platform Manager, NatWest Bank plc

I've spent the better part of 21 years helping corporations adopt process orchestration at scale - and this book represents the best guidebook I've ever read on the subject. Bernd and Leon make this material relatable, teachable, and actionable. I wish I could have given this book to every team member and every client I ever worked with.
-SCOTT FRANCIS, Founder and CEO of BP3

Enterprise Process Orchestration captures the methodology and proven practices that have driven the many successful outcomes of business process automation projects using one of the fastest growing enterprise orchestration and decision tools in the market. This book is an invaluable resource for anyone looking to master real-world process orchestration, whether they're just starting out or refining their approach.
-PAUL VINCENT, Independent Analyst, former Research Director at Gartner

This book provides a strategic yet hands-on approach to enterprise process orchestration, bridging the gap between vision and execution. In today's fast-changing business landscape, organizations must integrate automation, AI, and human work seamlessly - this book offers the roadmap to do just that. A must-read for anyone driving large-scale digital transformation.
-LARS TANDRUP, Principal and Process Solutions & Automation Lead at EY Advisory...