Total Quality Management (TQM) - Luthra, Sunil
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Présentation Total Quality Management (Tqm) de Luthra, Sunil Format Broché
- Livre Économie
Résumé :
Organisations are focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This book provides the understanding of all aspects of TQM and the implementation....
Biographie: Dr. Sunil Luthra is working in the Department of Mechanical Engineering at Government Polytechnic, Jhajjar, Haryana, India. He is also working as Honorary Research Fellow at Bradford School of Management, University of Bradford, Bradford, United Kingdom. He completed his PhD from National Institute of Technology, Kurukshetra, India. He has been associated with teaching for the last 18 years. In general, his research mainly focuses on developing and validating the different theories/frameworks/models in the area of sustainability in supply chains, circular economy, sustainable consumption and production, industry 4.0, cleaner production and energy systems in the context of emerging economies especially in Indian context. He has contributed over 180 research papers in international referred & national journals, and conferences at international and national level. He showed his research aptitude by publishing several research papers in high impact factors International Journals. He has an excellent research track record Around cumulative 300 research Impact Factor (IF) points...
Sommaire: Chapter 1. Concept of Quality. Chapter 2. Total Quality Management (TQM). Chapter 3. Quality Management Practices.
Chapter 4. Customer Involvement. Chapter 5. Employee Involvement and Supplier Partnership. Chapter 6. Cost of Quality. Chapter 7. Organising for Quality. Chapter 8. Human Aspect in Management of Quality. Chapter 9. Total Productive Maintenance (TPM). Chapter 10. Quality Systems.
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