The IT Support Handbook - Mike Halsey

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Résumé :
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive. New To This Edition The world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users working from home or elsewhere in the world Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required....

Biographie:
Mike Halsey is the author of 25 books on IT systems, Microsoft Windows, productivity, and accessibility. He has been a Microsoft Most Valuable Professional (MVP) awardee since 2011 and is a recognized technical expert. He is known for being the author of the popular Windows Troubleshooting books (Apress) and video courses for Pluralsight, and has also written The IT Support Handbook (Apress), now in its second edition. Mike is well versed in the problems and issues that PC users, IT pros, and system administrators face when supporting and maintaining all aspects of a PC ecosystem. He spent many years as a teacher and built skills in helping people understand sometimes intimidating subjects in easy-to-understand ways, and put these skills to great effect in his books and training videos. Mike lives in the south of France with his border collies, Evan, Robbie, and T?o, and tries to live as sustainable a life as possible. You can contact him on Twitter, Mastodon.social and BlueSky, all @MikeHalsey. ...